I have been having an issue with a supplier of mine in that they refuse to send me any documentation about food safety (COA's, specs, Letter of Guarantee, Food Safety protocols, 3rd party audits, etc.) I have talked to my sales rep, their QA department, and even had their CEO look into it, but they don't seem to care about helping because they make a profit off of us anyway. The problem is that they are the only business I know of that we can buy tea in the quantities we do and we sell over 200 of their products right now which would be quite a lot to make ourselves (we're a tea company and private labeler).
My SQF consultant told me I could possibly do a 2nd party audit and I'd be willing to write them a Letter of Guarantee that they can just sign and send back, but I was hoping there was an easier way to get around this issue. Has anyone had a supplier like this? What did you do in the situation? Is there hope out there!?