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Customer complaint trending - benchmarking against industry standards


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#1 JennyT

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Posted 06 January 2016 - 08:11 PM

Hi all,

 

I am trending our complaints every month against units produced. I know this is a great KPI but I want to understand what my expectations should be against industry standards.

 

Any direction people can point me in is great.

 

Thanks!

Jenny



#2 Dr.Khan

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    AM available as consultant in Quality Assurance, Product & process development/ optimisation, staff training and trouble shooting in complex manufacturing Environment

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Posted 08 January 2016 - 04:47 AM

 Hi Jenny

 

To achieve the 99.9 % accuracy in packing you need to achieve 2.5 customer complaints per million of units produced according to six sigma standards. Most companies try to achieve it and set their goal.

 

Kind regards

Humaid Khan

MD Halal International Services



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