ISO Stands for International Organisation for standardization. ISO is an international standard whose prime aim is to optimise the quality process of an organization that will improve overall performance of an organisation in terms of Productivity and yeilds. This standard does not give any conformity to the product but it gives conformity to the process an organisation is adopting to produce its product.ISO is nothing but a quality management system that will be adopted by organisations to enhance quality in there process.Many organisation adopted ISO for enhancing quality in there service and support for better customer satisfaction. since the iso is changed , from now ISO 9001 2008 is now moved to ISO 9001 2015.and it is now amended for 10 years
There are several benefits of using ISO
1. Increase overall performance of an organisation
2. improve productivity and yield
3. statistically solves the issues in quality process
4. provide risk and opportunities related to context and objective of an organisation
5. consistently maintain quality of process
6. systematically improves quality of an organisation for better and excellent customer satisfaction and feedback.
7. ISO helps in analysis of problem statistically and evidence based decision making
ISO is a quality management system, which has several Principles
1. Context and objective of organisation
2. Risk and opportunities
3. Planning
4. Leadership
5. Operations
6. Support
7. Competence
8. Preventive Maintenance
9. Human Resource
10. Marketing
11. Control of non conformity output
12. Production and service provision
In my next post. I will start to discuss with the First Principle of ISO and some thing more about PDCA cycle.
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