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#1 NigelCoxon

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Posted 21 April 2016 - 08:39 AM

Hi! I'm Nigel from TLF Research. We're not a food company ourselves but I notice Simon gave us an honourable mention (under our
old name of "The Leadership Factor") from a few years back - many thanks!

 

We're still going strong and if anyone wants any more up-to-date information about Customer Satisfaction then just ask - the maths is still the same but the methods and metrics have improved and you now have new options like Net Promoter Score, Customer Ease, etc/

Simon - regrettably there was an error in the spreadsheet you posted from about four years back - whilst the formulas are the "right" ones, your averages are only using some of the data columns! I'm sincerely hoping that it wasn't a TLF-generated sheet!

 

Ultimately our business would be to carry out the surveys for you, but there are all sorts of levels up to that where we could assist - we still run the training courses on how to measure Customer Satisfaction for instance.

 

Looking forward to hearing from some of you!

 



#2 Simon

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  • Interests:Married to Michelle, Father of three boys (Oliver, Jacob and Louis). I enjoy cycling, walking and travelling, watching sport, especially football and Manchester United. Oh and I love food and beer and wine.

Posted 22 April 2016 - 06:16 AM

Welcome Nigel, nice to hear from you after such a long time.

 

Glad to see you are still going and doing the good work. :smile:

 

Regards,

Simon


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