Hi
I would like to know your comments and if possible example of procedures
Do you combine your product recall procedure with your Crisis management as this is slightly different is it not.
cheers
Posted 18 August 2016 - 07:50 PM
Hi
I would like to know your comments and if possible example of procedures
Do you combine your product recall procedure with your Crisis management as this is slightly different is it not.
cheers
Posted 19 August 2016 - 11:52 AM
This year we did because, what we used for our Crisis management was we had a two shipment of meat that contaminated. We did the Crisis management issues first and out of that we had to do a recall because the product was shipped.
Jcchaser
Posted 19 August 2016 - 08:20 PM
OK Great
Do suppose you could share a procedure
Posted 10 February 2017 - 12:39 AM
Hi,
In my view, integrating incident management, product recall and crisis management is very important. Every company will have an incident - there is no such thing as perfect systems, processes or people; some may lead to a product recall but it does not have to be a crisis - that is totally dependent on how the company responds.
I like to use the following steps - although I should note that incidents are rarely linear so jumping around the steps is normal.
As you can see this process relates to any type of incident. By having an integrated plan you can ensure you have a consistent approach to any incident that occurs. Many companies have separate, disconnected recall and crisis management plans. Unfortunately that often means that the more crisis related parts (assessment, response and communications) only get looked at after a recall goes pear-shaped. You are then dealing with a crisis that you didn't have to have!
For more information, check out the new International standard for product recall, ISO10393. While not specifically directed at food, it contains good guidance and a broader perspective on responding to incidents.
Posted 10 February 2017 - 08:51 AM
I used to combine them, but over the last couple of years, I have used separate procedures.
This is because a crisis may occur which does not affect product safety, quality and legality. Examples would be problems with raw material supply, political issues, strikes etc. These crises have to be managed for business reasons and a well thought out Crisis Management Procedure in advance will save a lot of tears when the problem occurs. Making it up as you go along in a stressful situation is never the best approach.
Of course, there may be crises which could affect product safety, quality and legality such as malicious intervention, floods, power failures etc and there has to be linkage between the two.
On the whole people, when faced with a crisis such as a strike, wouldn't naturally think "What does my Product Recall Procedure say?" they would think "What does my Crisis Procedure say?"
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