How do you handle Certificate of Analysis sent by supplier for all ingredients received?
The expectation is to have the C of A prior to shipment (email sent) or be delivered along with the shipment (hard copy).
It has been a challenge for us, even with multiple communications to all suppliers, letter/agreement signed, we are still seeing COA not sent with deliveries.
Multiple follow ups, tracking... still happening.
There are a few repeat offenders, but with the amount of suppliers we have, we know this will keep coming up and may be different suppliers each month.
We have requested corrective actions from a couple of main offenders, but aside from that, what other actions can be taken?