Hello! I am facing a dilemma that I hope the good folks here can provide some sage advice on. We completed our SQF audit today and I felt the auditor's performance and thoroughness was sub-standard. The auditor spent very little time on the plant floor, did not walk through all of our facilities, did not interview employees, and did not review records or evidence for all of the SQF code elements. We received a very good score (97) and I know our food safety system is great - we have very detailed audits by third parties and customers and receive high marks. Are we perfect? Far from it! I feel let down as our team views audits as an opportunity to gain insight from an outside expert to improve our food safety programs. Not to mention, poor auditor performance like this jeopardizes the food safety industry as a whole.
Should I report the auditor's performance to the certification body? What could the potential consequences to our certification be? I certainly will not use this auditor again next year!! Has anyone had a similar experience? If so, how did you handle it?