Chat logs from today's webinar:
christine testa : hello greetings from Brooklyn , NYC
Tom : hello there
Yehia : Hi everybody from Cairo, Egypt
Michelle : Good Morning from Minneapolis MN
Tom : Im Tom, from VN
Elizabeth : Hello from Atlanta, Ga, USA
abdul rahim : hello everyone ..from Pakistan
Jay : Hi everyone from Hong Kong
JosÃ©e : hello from Saskatchewan Canada
Andrea : Greetings from Syracuse, NY
Linda : Hello
Aimee : Good morning from sunny Colorado Springs!
slimane : hello from montreal
Florence : hello from atlanta ga
Arun : Hi every one arun from Uganda
Odette : Hello from Jamaica
Olaf : Hello from Sweden
Tony : Hello from darwin Australia
charif : Good Morning from New Jersey
Nicola : Hello from Wallingford UK
Michele Pietersen : Hello from South Africa
Chad : Hello
Mo'men : hello from Jordan
nicole : Good mornng from santa cruz Caq
Maurice : hi, i am from Rwanda
Jean-Yves : Hello from Los Angeles
Brian : Greetings from frozen southern MN
Tom : has it started yet?
Tami : Good morning from PA
Michael : Good Morning from Milwaukee, Wisconsin
Rochelle : checking in from Jamaica!!
Steve : Hello from Maine
Kim : Good Morning All from chilly Michigan
Marco : Hello from Stgo
SUMALEE : Hi, from Bangkok
John : Good Morning from Newfoundland, Canada
Andrea : Hello from Chicago!
mariana garcia : Good morning from Santa Cruz California
Phil : Morning... Phil in Orlando FL
Tom : hello
John : Good morning from Maryland
Lee : good morning from malaysia
Mo'men : hello from Jordan :)
Tom : who is QA?
Lisa : hello from california
Makesi : Good morningMakesi from Trinidad & Tobago
Mariscal RubÃ©n : Good morning from Celaya, MX
nkwekam : Hello to all
Brent Kirschner : Mornignn from Calgary, Canada
Laila : Hello from Latvia !
Manoela : Hello from Worcester, MA
Ariadna : Hello from Mexico
Kris : Hello from Farnborough, UK
Ayobami : Hello from England
Katie : Good morning from Portage, WI
Racha : Hello from ksa
NIKOLAOS ILIOPOULOS : Hello from Athens Greece
ANDRIANA : Hello from Athens, Greece
Mohammad : Hi1 I am from Bangladesh.
Mohammad : Hope all are fine.
Tom : hello SIMON
Donna Bromfield : Hello from the ATL
Tom : great
Tom : !
Mo'men : hello Simon :)
rocky : Hello from Rocky and Jeremy from Wapato, Wa.
Patricia : Hello from Jamaica
Raylene : Good day from Jamaica
Abbigail : Good Morning from Trinidad & Tobago
Aurora : HI
Jennifer : Good morning from Idaho
Simone : Hello from Germany
Jo : Hello from Yorkshire UK
The : Good evenig from Vietnam
Raymar Richards : Hallo form Curacao
Teresa : Good Afternoon, from Portugal
Mark : Good Morning from KC
Wayne : good evening
Anne : Hello from New York
Donna Bromfield : Hi Patricia and Raylene from Jamaica!
Fran : Good morning from Ontario
Jessica : hello from Califoria
miguel : helo from mÃ©xico
MARIA JOAO CARDOSO : Good afternoon from, Porto,Portugal
Gregory Adams : Hello from Manville NJ
Arun : nothing is seen on my screen, its offline ....
Julie : Hello from Norfolk, England
Goldi Chauhan : Greetings!
patricia : hi I am patricia
Michele : Hello from Wausau, WI USA
Elizabeth : Hi from Toronto, no sound
Jhon : Hello from Romania
Rosemarie : Hi, from Bacolod City, Philippines!
raman : Hello Raman from Toronto
Garth McFetridge : Good Afternoon from Stratford-upon-Avon
Andrea : Im nearby in Syracuse NY
Jacinthe : Helle everyone,
Arun : now got it
Mark : Good Morning from Pismo
Tom : good
Jacinthe : Jacinthe QuÃ©bec
Odette : Hi Donna Bromfield from Jamaica
coleen marcia henry : Hello from Kingston, Jamaica
Travis Hambach : Mid Missouri here
Cheryl : Hello from Prince Edward Island
Sheena : Good afternoon from Suffolk, UK
Tom : yeah
Connie : Hola from California
coleen marcia henry : Hi Donna Bromfield. This is Marcia Henry
Paula Fanning : hello
Tom : hi
david : hello
Jessica : Jessica and Belinda from Portland Or
Chillida : Hi from Spain
Kristi Miller : Hi! from Hurdle Mills, NC.
Kris : hello all
Ashley : Hello from Halifax Nova Scotia!
Suzie : Howdy from Texas
Donna Bromfield : Hey Marcia! Good to see you! LOL
Zarna : Hello Everyone
Simon Timperley : Happy Friday Everyone!
Tom : will we be able to have this presentation later on?
Simon Timperley : yes Tom
sanju oS : hiii from saudi Arabia
Greg : Good morning from Atchison Kansas USA
Jyoti Nalse : Hello, Jyoti Here from India
Tom : THANKS!!
M Krishnamoorthy : Hello Krishnamoorthy from INDIA
Natalia Tsumanets : Hello, dear colleagues, from Russia!
Julia Turkina : Hello all
Bertha : Good morning for New Hampshire
Carol Dyck : Good morning from Canada
Carlito : Hi, I,m Carlito from Talisay City, Cebu , Philippines
Muhammad Asghar : Hallo
gordon : Hello
Aaron : Hello from Seattle
Raymond : Hello from Malta
Muhammad Asghar : Hallo from dubai
JEMA : Hi from Lagos, Nigeria
Kevin Sauve : ev5n and en
JosÃ©e : is it going ahead?
ramzy howait : hbodyello every
Carlito : Good evening to all from the Philippines
Chris : hello from Minnesota
Donna Bromfield : Hey Odette! Good to see you!
Angelito : Hello colleagues. Angelito here from the Philippines.
Rose Anne : Hello from Chicago!
Caroline : Hi from MN
Suzie : TGIF!
Tom : nice figure
JosÃ©e : are we on?
Azita : Good morning from New Jersey, USA
Fayaj : Good evening from india
sylvester : hello to everyone from me in Ghana
Chillida : are slides going ahead, please?
Kevin Sauve : Hello from Ken and Kevin in Washington
Simon Timperley : Yes Josee, if youtube is blocked you cannot watch
Jyothi Subramanian : HELLO
Linda : i refreshed screen and then it appeared
IRFANUDEEN : hello
Arun : yes chilida slides are on
iljaz : Hi from Balkans Pennisula
MARIA JOAO CARDOSO : undeclared allergens, reagrding them coming from suppliers.
Cristina : Hi from Argentina
meyer : hi from colombia
Abdelhamid : PLease note the sound stop sometimes
Tom : depends
Kim : ALWAYS
Aurora : SOMETIMES
Tom : not really always
Chet : always
Tom : for some obvious case
SUMALEE : aways
Katie : Always
Maurice : always
Azizan : sometimes
Phil : depends on the issue
patricia : always
Brian : Answer on the poll, people...not on the chat
Tom : always is impractical
chris@crepecuisine : wish it was always
MikeZ : sometimes
Nicola : Do the US have automated packaging systems on line to ensure the right packaging is used. In UK we used 2 d barcodes to check version of packaging. This does not stop someone putting wrong product into right packaging though
Tom : yes
Muhammad Asghar : Hallo from Dubai
Garth McFetridge : always
Tom : nice exp
Tom : :v
rocky : where did the bugs go?
Aaron : So they shifted the problem to someone else?
Rachel : that's what it sounds like :P
Tom : yah
Tom : all over and over again
David Levy : Shalom Everybody from ISRAEL!
Tom : @@
Tom : very goof
Samson Walota : Greetings to everybody from Malawi! Quite an insightful Webinar!
chris@crepecuisine : shalom
Travis Hambach : Shalom!
Shameena : No audio
James : I hpe he will show examples with multiple root causes
chris@crepecuisine : press f5 shameena
Shameena : Thank you
Tom : fanstatic ex
Aaron : The root cause is always training no?
chris@crepecuisine : lack of money
chris@crepecuisine : usually
Craig : tHANK YOU
Suzie : apathy
chris@crepecuisine : malaise
Rachel : Generally I would say that root cause may be lack of management/ownership commitment to safety/quality
chris@crepecuisine : the fish rots at the head
James : where would training documents fall?
James : training is usually not a root cause
Suzie : training would be a preventive action
chris@crepecuisine : effective training is usually a solution
Aaron : I agree with Rachel 100%
Kevin Sauve : Kevin and Ken Good morning from Washington USA
chris@crepecuisine : the root cause is always dependent on each unique problem
Charissa : good moring everyone
Sheena : At one of my previous sites, we also RCA's near misses not just issues that actually happened. Would you say this is also a good idea.
Robert : hello from Des Moines
Elizabeth : no
Tom : is there any specific category we would certain ly do an RCA?
Hamid : That was very informative, thanks
Manoela : when it is a situation that an employee don't follow the procedures, how can we make this employee follow the procedures established?
Brian : Did we lose Simon?
nkwekam : Thanks for the presentation
Kristi Miller : Nice presentation.
chris@crepecuisine : Possibly, again it depends on the near miss
ramzy howait : thanks!!!!
coleen marcia henry : It has been a very informative an d clear presentation confirming what we do both ; so no questions today
meyer : how you confirm the solution was effective
Mo'men : thanks for presentation
Julie : That was a great presentatin, thank you
Brian : Good presentation, thank you!
Aaron : We use near misses for General personnel safety. it would seem that food safety near misses would also be a proactive approach.
Jo : thank you
Sarah : Thank you
david : thanks
Jyoti Nalse : Thanku
abdul rahim : thanks for the presentation
Odette : Very good presentation.
morad : thanks
Michelle : Thank you!
Lorna : can we get a copy of your slides? I want to show them to my team
Jon : Simon, are you there?
Denise : thank you that was very informitave
Patricia : Very informative and straight forward
Mohammad : Thank you very much. I expected more from presentation.
Denis : Great presentation
Suzie : Thank you for the information
Brian : What method do you recommend for follow-up after formal Corrective Action to ensure effectiveness?
Angelito : Thank you for this presentation.
gordon : Thanks for the presentation
Raymar Richards : Thank you very much
Rachel : there has to be a reason "why" they aren't following directions...look for that answer specifically. It might surprise you
Donna Bromfield : Good refresher training!
ROCHELLE : well put together presentation.
Greg : Clear and concise - Thank you.
Kim : Great presentation- do you recommend gemba to the area of nonconformance?
Jyoti Nalse : Good discussion.... Thanks for valuable input
Sarah : how do you recomend documenting and recordkeeping for RCAs and corrective/preventive actions?
Jyothi Subramanian : VERY INFORMATIVE PRESENTATION,THANK YOU
Aaron : sounds like someone is chokin in the backgorund
Manoela : did you get my question?
Bob : Testing 1,2,3,4 ???
Allan Bisagaya : How can you confirm that your training for staff at the warehouse was effective before planing for a refresher?
Bev : Yay!
Brent Kirschner : We can hear you..not Simon
Aurora : RECOMENDATION FOR PRACTICING DOING BETTER RCA
Steve : there he is
Jan : Very nice presentation
ROCHELLE : I wish it were longer though. maybe with a working example for us to assist with like with the polls
SUMALEE : From you poll, what is correct answer- some time or always?
David Levy : Very informative presentation, Thanks!
MARIA JOAO CARDOSO : Regarding root cause analysis, how can we controlallergens that come from suppliers and we are not "allowed" to actually know what allergens are really to be considered. (not exactkly the topic,but a question)
Racha : How to get precise info while investigating an issue?
Theophilus Fon : Thanks for the presentation. what i have gathered is that to get to the RC we have to focus on the processes and not the people.
Florence : Thank you
Rachel : I really liked the examples. Very nice presentation
Jhon : Very interesting
Aaron : Good examples and short and to the point!
Jhon : very well puted toghether
Rosemarie : Simon??
Arun : Is there any other tool apart from 5 Whys and fish bone for root cause analysis
meyer : very interesting presentation and explanations, thanks
Natalia Tsumanets : Looks technical problems with Simon connectionhank you verymuch for presentation!
ROCHELLE : please do!
Mariscal RubÃ©n : go ahead please!
Tony : Thank you for the presentation. Very informative
Aaron : finger pointing
Racha : How to get precise info from personnel while investigating an issue? Some personnel might ommit important details
Esperanza : Does every NC needs a RCA ?
Rachel : Product specifications and the work that is done during the supplier approval process should always identify your allergens before product is approved and made in a facility, no?
Abbigail : how do we measure the effectiveness of corrective action taken?
Bruce : Can you suggest other tools other than 5 whys and Fish Bone/Ishikawa diagrams
MARIA JOAO CARDOSO : Thanks Len! we alsothink that, we are just trying to get the suppliers to use that sort of aproach and it is not always easy...
We process oats, which will sometimes contain adventitious wheat and/or soy. FDA notes from a few years ago state that this specific kind of inadvertent cross-contamination does NOT need to be declared. Has this changed under FSMA
, in terms of risk-based hazard analysis?
Jhon : If an â€whyâ€ has multiple answers, how can we choose the right one?
Mariscal RubÃ©n : How do you measure or demonstrate a RCA was effective?
Jhon : If an â€whyâ€ has multiple answers, how can we choose the right one?
Sarah : what is the best way to keep track and document our RCAs and corrective/preventive actions?
Maria : thanks! good presentation!
morad : if i do a good root cause for a nonconfirmity and the same problem re-occured what is the solution? andd
Miguel Gamboa : Thank you.
Rosemarie : thank you!
Ehab : Some times we end before 5th why ;is it Ok if we find the root cause before finish the 5 why
charif : Could you please share with us the poer point ?
Maribel : Is it normal if we found more than a root cause for a problem?
Bruce : Morad - if you get the same outcome after the root cause, i would say you had not found the true root cause - dig deeper!
Hamid : could we apply the same approach to analyse the root cause of deviations in laboratory results? that is in alab,
Raylene : Very good presentation
Tom : How to raise employees' awareness about GMP? They look down on this
Aaron : you cna be good at finding the problem, just got good at correcting and preventing them
MARIA JOAO CARDOSO : Example:you get a hole in the pavementmdue to the fortklif droping a pallet.Yu have the root cause,but if the fortklif makes another pallet fall,you have the same problem and were not able to solve it. (silly question,but can happen)
Jose : There is a very bad echo in the audio.
Suzie : Operator needs retraining
Suzie : LTO should not be dropping pallets
Rachel : why are you having pallets fall. might be operator or problem with not having the right attachments or product too heavy for the machine in question...yadayada
Tami : So can root cause be added into Environmental /Microbiological procedures?
Rachel : does fixing the hole fix the problem?
JosÃ©e : What to do when root cause only gives you solution to control problem instead of eliminating problem.
Kris : Root cause analysis can be very time consuming and therefore not always supported by all parties within the company. How do "sell" its importance, build it into the company culture? Would be keen to hear your thoughts, advice on this please?
Suzie : fixing the hole is a temporary measure
Suzie : stopping the pallet dropping will fix your problem
MARIA JOAO CARDOSO : @rachel,the hole was done by the fortklif. It was fixed,but the fortklif managed to drop another palet
Aaron : or stop the employee from coming to work
Tiffany : Thanks for presentation, very informative
Tom : thanks sir
Suzie : lol Aaron
NURANI SINAGA : Hi
Tom : is it good to have a specific guideline to raise CAPA like these: as my company?â— Public recall â— Complaints with government/media involvement â— Silent market recall "â— Justified-make complaints (â‰¥ 10 consumer complaints /one batch) " "â— Justified-deliver complaints : (*) Only complaints caused by
Taiwo Ubany : hi
Yusufu : Great session. Insightful and informative.
Rachel : Does this problem happen with other operators? Is the problem with a maintenance issue? I'm not a mechanic but sometimes they don't hold air pressure needed to hold steady (simple fix sometimes).
Tara : Maria--ask yourself this: Did the forklift drop the pallet, or, did the Operator of the forklift drop the pallet? Based on your answer, you would then be able to do further analysis of the root cause
MARIA JOAO CARDOSO : @rachel and tara, this was a question that an auditor managed to make wehn i was audited! it wasnt a realproblem1 :)
nkwekam : How do we choose the right solution afetr a we identify a problem by root cause analysis?
MARIA JOAO CARDOSO : It made me think!
Rachel : LOL
Tara : LOL Maria---I've been there before!!! Getting audited is not fun, but it is helpful...
MARIA JOAO CARDOSO : Absolutely, you get crazy quesions and must thinkk somre crazy reasons! :)
Suzie : Thank you so much
Tony : unfortunately senior management is more reactive than proactive. You can provide al the what if analysis (and relevant cost results) but they still place there head in the sand and assume things will not happen.
Matthew : Thanks
Aaron : A La PCA
morris : How do advice a company that does not appreciate the role of a QA department
Frank : Tony, i once actually asked an auditor to make sure a particular issue was on the audit as a finding...and management connectedit, then.
Frank : corrected it
Lisa : i second morris's question
Maribel : A basic Root Cause Analysis started in my facility with 5 whys, but i need to do the next step, wich tool do you recommend?
Abdelhamid : Thanks' a lot for this presentation
JAMES : Agree it not fun
MARIA JOAO CARDOSO : @Yes Frank,that is good for management and to convince some operators.I mean, when you are too young and come into the company. Youcan get some operators think you are a child and they know things. That works too!
Jyoti Nalse : Yes agree root cause analysis is important in all NCs ..it may from internal audit,external audit or recall,NC product
Jyoti Nalse : Thanks a lot
Lisa : how do you encourage senior management to do an internal audit or bring someone in when they are reluctant to do so
nkwekam : can we apply a verified effective solution to a similar problem without performing a root cause analysis again?
I work with Citrus Fruit (a low risk commodity) our wash water system is currently not considered a CCP
. Are there any studies using root cause analysis in regard to wash water systems?
Kris : Thank you for your presentation and advice, I thoroughly enjoyed it..
Lee : Do we need to documented each RCA result ? How should we do that ?
morris : How do you handle a situation where production Manager does not take your advice as QA manager?
Andrea : Thank you for your presentation.
Tom : what kind measuring equipment for Utility processing need to be calibrated in dairy production
Jauke : Thanks for the usefull information.
Boykie : Unfortunately I got in late. Will there be a recording available?
Louise : Could you provide a copy of the presentation?
Tara : Lisa- you may want to advise Mgmt that their support is a required part of many auditing schemes--you don't ant to have an unnecessary non-conformance.
Hamid : Thank you so much
Tom : thank you so much!
Silvina : Thanks !
Tony : Thankyou
Tom : thanks SIMON too!
Mo'men : thank you so much
ROCHELLE : THANKS A MILLION!!
coleen marcia henry : Thanks a lot.
Tom : very useful webinar
Kim : thank you and like the fish on the wall
morris : Good presentation.
JosÃ©e : thank you for this invaluable expeertise and webinare. Loved it and will participate again.
Odette : Thank you.
Mariscal RubÃ©n : thanks a lot!
Tom : great
Gursevak Kasbia : thank you
Jennifer : Thank you. Enjoyable and informative presentation.
Tom : bye
Brenda : Thank you so much - very good!
Tom : fanstatic
MARIA JOAO CARDOSO : :)