Hello everyone,
I was wondering if any of you know of a recall communication tool that sends communication messages (phone, email and text messages) to all customers affected by the recall.
Regards,
Silvia
Posted 15 May 2017 - 06:19 PM
Hello everyone,
I was wondering if any of you know of a recall communication tool that sends communication messages (phone, email and text messages) to all customers affected by the recall.
Regards,
Silvia
Posted 15 May 2017 - 06:52 PM
Are you wanting to add this to your mock recall plan? If so, how would you be able to confirm that each customer had received the communication?
I can understand wanting to simplify if you have a large customer base though.
Please stop referring to me as Sir/sirs
Posted 16 May 2017 - 02:21 PM
We have a large amount of customers. The idea is to have a communication tool that delivers the message automatically to all the customers affected by the recall. If a person calls them by one by, he would never finish. Currently, in our procedure, we state that sales would do this task; however, we want this to be done by a system so sales people don't have to do it.
Please, hope someone knows about a tool that can do this.
Thank you,
Silvia
Posted 16 May 2017 - 02:28 PM
If you have an IT department, they should be able to figure out a mass email system, I would also call your telephone carrier, they should be able to figure something out as well
Sorry, I can't help with another system
Please stop referring to me as Sir/sirs
Posted 16 May 2017 - 04:17 PM
I am already working with my IT department, and we are trying to find a solution together.
Thank you anyway Scampi.
Silvia
Posted 17 May 2017 - 12:11 PM
Hi Silvia,
You might consider checking out Safefood360's sub-forum on this site. They are FS Software specialists.
Kind Regards,
Charles.C
Posted 21 May 2017 - 01:17 PM
Hi,
in Germany we have an association driven platform where the contact data of crisis manager are collecetd and provided to registered members and non-members active in the food chain (https://www.bll.de/en/the-bll/cmdb)
Unfortunately this is a national solution until now but covers manufactureres, trade, authorities and it is not 100% because the membership is voluntary. It helps very much to keep the data up-to-date under responsibility of the member and changes are handled where they occur. Simple and low impact for everybody.
A mailing list can be created on the platform.
It was a lot of work over the last years to reach this status. For our suppliers (raw materials, packaging, contract manufacturers) it is since some years mandatory to become a registered member and to provide the data.
Due to the good experience this could be a good blue print for other "legally connetected" areas (Germany BLL -> Europe FDE) because recalls becomes more and more "gobal". So it could be very helpful and benificial for every company in a food chain to be a member but having only to take care that the own contact data are up-to-date. But in any case - there will be at all time some manufucturers which are resistant to all arguments. 100% will be a dream as long as this is voluntary and no official requirement.
Rgds
moskito
Posted 29 May 2017 - 05:37 AM
In Australia we have GS1 Recall that does exactly what you are looking for.
It works well and is not expensive.
The version I am familiar with is set up for the Australian recall/regulatory environment, however GS1 is an international organisation with a lot of reach (they supply barcodes) so I am sure they have a similar system in your country.
Regards,
Karen Constable
Food Fraud Prevention (VACCP) Programs | Food Fraud Training |
Consulting | Advisory | Compliance
Posted 21 November 2017 - 12:26 AM
Hi,
As Karen mentioned, we have a system in Australia for immediate notification to all affected trading parties called GS1 Recall.
GS1 in the US do have a version of this system although I don't think it is as immediate as the Australian version. It's called Rapid Recall Express and you can find some details here: https://www.gs1us.or...-recall-express
Regards, Steve
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