Hi Charles,
I think I'd prefer to clear up the juice than the rotten fish. It is a serious issue though.
On a slightly different note, many years ago I worked for a food packaging manufacturer who suffered a very large loss (5 figures) because of diesel contamination that occurred at some (unidentifiable) point during the delivery process. The Transport Company refused to accept liability - and they were adamant that they were not responsible for the contamination and anyway they had a 'signed delivery docket' from the customer saying that the goods were received in good condition.
We tentatively used the 'signed delivery docket' argument against our very important (7 figure) customer, but were quickly rebuffed. The customer didn't carry any diesel on site and basically we were left with nowhere to go and had to pick up the bill.
The learning point is that we entrusted our critical products that were produced hygienically and were destined for our most important customer to a transport carrier, who:
- we had no control over
- didn't understand the critical nature of the products they were carrying
- did not regard us as an important customer
The corrective action for us was to implement a Supplier Quality Assurance programme for transport suppliers, which included:
- agreed written hygiene standards
- visits to depots and warehouses
- a documented pre load hygiene check by our dispatch personnel
It's difficult to say what the corrective actions and the SQA prevented. However, the only incident over the next 3 years was contamination by strawberry jam and we knew who was responsible for that.
It is very difficult to assure the 'after the factory gate' steps when transport is outsourced, even when control measures such as the above are implemented.
Is anyone doing anything other than the above?
Regards,
Simon
Edited by Simon Timperley, 17 March 2004 - 03:10 PM.