I reviewed the thread on letters of guarantee and saw the concerns on how current a letter of guarantee should be, but my question is regarding obtaining a letter of guarantee, period.
We keep our letters of guarantee current to two years for direct contact product, indirect and no contact letters can be more then two years. We process meat and re-distribute boxed meat as "pull" items.
My problem is getting a L.O.G from some distributors at all. We have suppliers that use multiple establishments throughout the year and do not send us letters when a new supplier is used. I have discovered product in our building supplied through a distributor and none of my receiving personnel can tell me what distributor the product came from. I go through bills to see where the product came from then when I go directly to the establishment that is listed on the box as the manufacture to get a letter of guarantee, they refuse to send me one because we are not the direct purchaser. Other companies send a letter that when you go to look at the letter it automatically updates the date to today's date, is this acceptable or even legal? And even other companies have no idea of what you are talking about so take months or even years to get a letter to you, this is even after calling the manufacturer for the supplier to let them know you need the letter.
Does anyone have a clue how to manage all of this and obtain the needed letters with less time and frustration spent?
Thanks for any information or advice you can give, I appreciate it!
Frustrated and overwhelmed in Ohio