4 replies to this topic

[charbear]

Hi! Is anyone willing to share their complaint management policy? I don't feel like I'm doing this right  A template would even be helpful! Thank you!

[Panos]

What product are you looking to make a Complaint management Policy for?

 

[EmmaWhite]

also interested in this 

[Peaches]

Hello

I've attached a basic customer complaint policy.  We maintain a log in excel that includes the date, customer name, complaint reason (coded for sorting), a longer description of the issue, and then actions taken and by who.  We can monitor trends and it makes reporting a bit easier.  Hopefully this helps a bit!

Attached Files

•  Complaint Management Program.pdf   214.61KB   325 downloads

[charbear]

Yes it did the example is actually very similar to the one I have so I must be going in the right direction!