If you are a distributor, I would appreciate if you can share with me the procedure that you follow when there are customer complaints. I want to know what is the industry standard for food distributors. I have questions such as: Who receives the complaints? How the complaint is processed? Who provides a response to the customer (Your supplier? the distributor? Both?), maximum time that you have to provide a response to the costumer? Internal departments that are involved?, etc
Thank you so much!