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This is how to handle a crisis

recall approved supplier crisis management

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#1 Scampi

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Posted 11 October 2018 - 03:20 PM

"In addition to its voluntary downstream recall, Charleston-based Callie’s Biscuits announced the bakery was changing ham suppliers. Owner Carrie Morey says the bakery is switching back to the Edwards Virginia Smokehouse, its ham purveyor until an Edwards fire two years ago.

Morey says her bakery has tossed the ham inventory from Johnson County Hams and sanitizing its kitchen. Ham used in making biscuits is also heated to a sufficient temperature to kill the pathogen.  In her recall announcement, Morey said Callie’s had a plan in place “that we were hoping never to use,” but the business acted immediately “to ensure the safety of our customers.”"

 

https://www.foodsafe...th/#more-177174

 

I wish we saw more responses like above


Because we always have is never an appropriate response!


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#2 bakeryscience

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Posted 11 October 2018 - 03:30 PM

Yes!! They responded to the Johnston County recall so quickly...I was impressed! Ladyfingers Gourmet To Go also followed as well. 



#3 Scampi

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Posted 11 October 2018 - 03:35 PM

We only ever discuss the bad guys (which is important) but the good guys deserve consumers support!


Because we always have is never an appropriate response!






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