Hi all, looking for opinions on how to efficiently document and track the various types on non-conformances that pop up.
I currently have separate programs/SOPs for:
- Customer Complaints
- Hold & Release
- Corrective Action Program
I'm trying to determine the best way to track the documentation needed for these requirements. Currently, the Hold program and the Customer COmplaint program both have individual documents to outline the details -- but also link to a Non-Conformance Report. Each document is numbered (Hold 18-001, NCR 18-002, CC 18-001, etc.) It's just quite a bit to track in separate files and link and so on.
I'm interested to hear some ideas of how others manage these programs, if they are kept completely separate, and any other tips to make this manageable and efficient, while impactful.