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UPS Ground and mail order shipments

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#1 lnahokie


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Posted 02 April 2019 - 04:02 PM

I just got dinged for UPS Ground shipments not having the inspection guidelines in place to ensure integrity. UPS has been unable to provide anything so far. It has to be in accordance with for SQF. We ship at least half of our product through the mail so I am wondering how to solve this. I saw the other post about defending our packaging for UPS and Fedex LTL, but unsure if they will accept this as the corrective action. Any help will be greatly appreciated.


#2 Scampi



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Posted 02 April 2019 - 04:12 PM

SQF has added this without realizing just how much product is traded either as you mentioned or LTL. We are in the same position (we also sell on an internet platform, plus have our own online store)


Try and get some sort of statement from UPS (you may find something in the FAQ area) and then add that the product is packaged in such a way that any tampering would be obvious (i.e. clearly repacked upon arrival


Carrier Companies

  • As a small company, we only ship or receive LTL using companies that we have approved for use.  As all other LTL shipments, there is no way to seal the trailer and have the seal remain to the final destination, as vehicle makes other pickups and deliveries prior to ours rendering the seal ineffective. Our Service provider approval program is used in lieu of a seal.
  • Approved carriers are indicated on the Service Providers Registry.    Any other carrier considered for shipping must be evaluated verbally following the Supplier/Service Provider Approval Program.  We will then send them documentation to sign and agree to the terms and conditions before being accepted as an approved service provider. This program is updated annually

We ask our suppliers and customers to ensure they use approved carriers


I didn't receive any push back from the auditor last year

Because we always have is never an appropriate response!

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#3 SQFconsultant



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Posted 02 April 2019 - 05:26 PM

UPS World Headquarters
55 Glenlake Parkway NE
Atlanta, GA 30328
United States
+1 800-742-5877


Ask for the UPS Risk Management department.


They don't make it easy to contact them, but it should only take 5-10 trys

Kind regards,


Glenn Oster
GOC GROUP / +1.800.793.7042 / Food - Food Packaging - Food Storage/DC

SQF, BRC & IFS System Development, Implementation & Certification Consultants

Serving Small-to-Mid-Size Businesses | We are International - Accepting all major C-Currencies

Internal Auditor Training | eConsultant | SQF, BRC & IFS Pre-Development or Pre-Audit GAP

http://www.GlennOsterConsulting.com  -- 



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