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Good, proper procedure and form for product returns?


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#1 The Food Scientist

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Posted 03 April 2019 - 12:57 PM

 Hi all!

 

We have another storage warehouse where we store & transfer our finished product once its done in the manufacturing facility. We get a bunch of returns from this storage warehouse and some are just returned without a clear reason. Does someone have a return form I can use? Or any suggestions? The warehouse should specify in documentation why this was returned exactly, and we should fill out a return form too or something. Can anyone assist with a good, proper procedure for this? Thanks!


Everything in food is science. The only subjective part is when you eat it. - Alton Brown.


#2 Andy_Yellows

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Posted 03 April 2019 - 01:17 PM

Hi Food Scientist,

 

I'm a little unsure from your post whether there is a proper returns procedure for goods returned to your area. Do you currently have one that you're asking for advice on how to evolve or are you looking for advice on putting one in place?

 

Regards,

 

Andy


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#3 EagleEye

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Posted 04 April 2019 - 07:12 AM

Hello Food Scientist,

You mentioned that warehouse is for storing your finished goods, to send that back to manufacturing facility should have a reason and that must have to be communicated!

You can create a simple hassle free document for this, get approval from Quality manager and can include in the QSP system documentation.

For example, a MS Word document with columns;

1. Material

2. Batch

3. Quantity

4. Production date

5. Reason for return

and of course other elements of a standard form.

 

Good day!



#4 zanorias

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Posted 04 April 2019 - 09:06 AM

I'd also mention action following the return in terms of whether the product is suitable for dispatch again (maybe the warehouse had excess stock) or whether it needs re-working (maybe the batch code is incorrect, or evidence to suggest contamination has arisen).



#5 3560lynne

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Posted 04 April 2019 - 10:49 AM

We have a log that includes reason for return and condition of trailer upon return:

 

Product return guidelines for acceptance: Product shall be returned in its original, unmarked and unopened packaging as quickly as possible. Product must be returned under temperature controlled conditions. Visually inspect all products and verify production dates to determine if the product qualifies for rework/resale.



#6 The Food Scientist

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Posted 04 April 2019 - 01:55 PM

Thank you all!


Everything in food is science. The only subjective part is when you eat it. - Alton Brown.





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