Jump to content

  • Quick Navigation
Photo

How do I monitor suppliers performance?

Supplier Performance.

  • You cannot start a new topic
  • Please log in to reply
13 replies to this topic

#1 memory

memory

    Grade - Active

  • IFSQN Active
  • 20 posts
  • 0 thanks
0
Neutral

  • Zimbabwe
    Zimbabwe

Posted 12 June 2019 - 09:30 AM

There was no evidence of supplier performance being monitored; no records of supplier evaluations were in place.

 

Please assist.How do I  monitor the supplier perfomance .That is an auditors comment.

 

Thank you



#2 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 15,377 posts
  • 4221 thanks
660
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 12 June 2019 - 11:32 AM

There was no evidence of supplier performance being monitored; no records of supplier evaluations were in place.

 

Please assist.How do I  monitor the supplier perfomance .That is an auditors comment.

 

Thank you

 

Hi memory,

 

Please add a little context, eg -

 

FS Standard = ?

Product = ?

Process, eg RTE, NRTE = ?


Kind Regards,

 

Charles.C


#3 will.merrill

will.merrill

    Grade - AIFSQN

  • IFSQN Associate
  • 28 posts
  • 11 thanks
2
Neutral

  • United States
    United States

Posted 12 June 2019 - 12:57 PM

An auditor will be looking for evidence that a program exists, is being utilized and is yielding effective results.
1. A procedure or policy for supplier performance should include quality, delivery, customer service criteria, and involve as a minimum, examination of suppliers quality management system. (ISO9000, AIB, NSF credentials may be suitable in lieu of actually auditing suppliers.)
2. Someone should be appointed as the Suppier Quality Manager/Coordinator... and should maintain the records and document the results.
3. Suppliers should be measured against some criteria- with different levels of performance- those needing improvement should be notified of such and those with a pattern of poor performance should be replaced by new suppliers. Also, excellent suppliers should be recognized publicly- to inspire greatness.



#4 The Food Scientist

The Food Scientist

    Grade - SIFSQN

  • IFSQN Senior
  • 263 posts
  • 57 thanks
32
Excellent

  • United States
    United States
  • Gender:Female
  • Interests:Food Science, Nature, SQF, Learning, Trying out new foods, Sarcasm.

Posted 12 June 2019 - 01:03 PM

Make sure you have a procedure in place first. (Do what you say and say what you do), regardless of FS standard. Monitoring examples can be annually requesting an updated GFSI or any 3rd party cert from the supplier, the specs of the products they are sending you, filled out questionnaire.. basically annually checking for any changes in their processes and products with them. Another thing would be monitoring COAs with every incoming shipment, matching it with the received product, visually inspecting it, and possibly testing it, you could also monitor them for food fraud (no adulterants for economic gain by checking their history, browsing through the internet...etc). Make sure you have a purchasing manager/coordinator as well as a Food Safety professional that will manage this program and constantly verifying and validating it. Make sure you have a list of Approved suppliers, you can group them based on risk level (however you want), and show evidence that you are monitoring this list through the above mentioned. show that you discuss all this in management review and food safety meetings as well. Hope that helps!


Edited by The Food Scientist, 12 June 2019 - 01:04 PM.

Everything in food is science. The only subjective part is when you eat it. - Alton Brown.


#5 will.merrill

will.merrill

    Grade - AIFSQN

  • IFSQN Associate
  • 28 posts
  • 11 thanks
2
Neutral

  • United States
    United States

Posted 12 June 2019 - 01:06 PM

You should monitor this during your internal audits as well... show that you are addressing the problem with a CAPA.



#6 memory

memory

    Grade - Active

  • IFSQN Active
  • 20 posts
  • 0 thanks
0
Neutral

  • Zimbabwe
    Zimbabwe

Posted 12 June 2019 - 01:23 PM

Thank you all  .... I really appreciate.



#7 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 15,377 posts
  • 4221 thanks
660
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 12 June 2019 - 01:28 PM

JFI, BRC tends to have very specific requirements.


Kind Regards,

 

Charles.C


#8 Rosemary4

Rosemary4

    Grade - MIFSQN

  • IFSQN Member
  • 128 posts
  • 38 thanks
7
Neutral

  • United Kingdom
    United Kingdom
  • Gender:Female
  • Location:ashbourne

Posted 12 June 2019 - 04:02 PM

We monitor suppliers at the annual management review, looking at issues experienced, non-conformances raised against them, kgs of film rejected/returned or issues with cartons & liners. This is documented in the minutes. We also try and visit at least one supplier per annum to assess the condition of their premises and processes, cleanliness, staff etc. I also obtain certificates and carry out a questionnaire. If considered to warrant it they are delisted. Only had to do that once in the last 5 years!



#9 SQFconsultant

SQFconsultant

    SQFconsultant

  • IFSQN Fellow
  • 1,614 posts
  • 367 thanks
252
Excellent

  • United States
    United States
  • Gender:Male
  • Interests:SQF, walking on the beach, cheese making, budding potter, start-up microgreen & farming operation, Oster Missions.

Posted 13 July 2019 - 03:31 AM

Most of our clients use a rating system of 1 to 5 points in each of about 10-15 catagories. Normal ratings reviews are every quarter.


Warm regards,

 

 

Glenn Oster

Glenn Oster Consulting, LLC

 

SQF Full System Development & Implementation Consultant

You can DIY or Bring in the Professionals - We are done in 30 days

 

Small to Mid-Size Food, Food Packaging & Food Logistic/Storage 

Remote & On-Site/Analysis of Operational & Capital Needs

Internal Auditor Training Program / eConsultant w/annual review

772.646.4115 // glenn@glennosterconsulting.com

Travel Base: Orlando, Florida USA

Home: Boquete, Chiriqui Panama

www.GlennOsterConsulting.com

 

 

 

 

 

 

 

 

 

 

 

 


#10 freshandsafe

freshandsafe

    Grade - AIFSQN

  • IFSQN Associate
  • 31 posts
  • 1 thanks
1
Neutral

  • Earth
    Earth
  • Gender:Male
  • Location:Canada, Iceland, Kenya
  • Interests:Helping businesses get SQF Certified is something I genuinely enjoy.

    I also love good food, tourism, travel, culture, music - singing and guitar, friends, friendship and farming.

Posted 13 July 2019 - 11:34 PM

Program-wise, you can do a some granular checklist/rating system including things like on-time, in spec, no issues, speedy document delivery, alert staff etc.

 

If possible, think about putting in some room to talk to one or two of your keenest staff in receiving/production/purchasing. "Which suppliers do you like best? Which do we need to change?" 

 

I've never met someone that didn't have a valuable opinion on that and there's a good chance that a short chat will highlight the biggest winners and losers on your supplier list.

 

Good luck!

 

There was no evidence of supplier performance being monitored; no records of supplier evaluations were in place.

 

Please assist.How do I  monitor the supplier perfomance .That is an auditors comment.

 

Thank you


- Josh Heinrichs

 

Fresh and Safe | SQF Implementation Consulting

thefreshandsafecompany@gmail.com


#11 Valentyns

Valentyns

    Grade - Active

  • IFSQN Active
  • 3 posts
  • 0 thanks
0
Neutral

  • Ukraine
    Ukraine

Posted 15 July 2019 - 10:29 AM

Hello.

For example, we implemented next criterions for evaluating our suppliers

  

 
No.

Criterion

Significance of the Evaluations

1

Quality of the material

1

Incorrect deliveries occur from time to time (>10%)

2

Incorrect deliveries occur very rarely (<10%)

3

There are no incorrect deliveries

2

Timely processing of orders by the supplier

1

Timely delivery: ± 1 day from the scheduled date (<50%)

2

Timely delivery: ± 1 day from the scheduled date (>50%)

3

Timely delivery: ± 1 day from the scheduled date (100%)

 

 

   

3

Conformity of the supplied raw and other materials to the order
 (list of goods and amount)

1

Batches of deliveries not in conformity with the order (list of goods and amount) occur from time to time (>10%)

2

Batches of deliveries not in conformity with the order (list of goods and amount) occur from time to time (<10%)

3

Every delivery is correct (100%)

4

Discipline when processing the quality claims

1

Claims are accepted, corrective measures are developed (<50%)

2

Claims are accepted, corrective measures are developed (>50%)

3

All claims are accepted and corrected with corrective measures.

5

Availability of a quality certificate with the batch

1

Lack of a quality certificate from time to time (>10%)

2

The lack of a quality certificate is very rare (<10%)

3

A quality certificate is available for every supplied batch (100%)



#12 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 15,377 posts
  • 4221 thanks
660
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 15 July 2019 - 01:14 PM

Unfortunately specific FS Code (if any)

 

There was no evidence of supplier performance being monitored; no records of supplier evaluations were in place.

 

Please assist.How do I  monitor the supplier perfomance .That is an auditors comment.

 

Thank you

 

FS Standard (if any) unfortunately remains  unknown. Details can matter.


Kind Regards,

 

Charles.C


#13 memory

memory

    Grade - Active

  • IFSQN Active
  • 20 posts
  • 0 thanks
0
Neutral

  • Zimbabwe
    Zimbabwe

Posted 15 July 2019 - 01:17 PM

Thank you.This is helpful 



#14 Charles.C

Charles.C

    Grade - FIFSQN

  • IFSQN Moderator
  • 15,377 posts
  • 4221 thanks
660
Excellent

  • Earth
    Earth
  • Gender:Male
  • Interests:SF
    TV
    Movies

Posted 15 July 2019 - 01:27 PM

Thank you.This is helpful 

 

Are you able to answer ?


Kind Regards,

 

Charles.C





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

EV SSL Certificate