5 replies to this topic

[carine]

hi all, 

 

Lately i have received complaint claimed that our product micro level had exceeded the permitted level  ( customer self-test report), and i have tested  product bacterial level fr  my site , results showed within the standard. My question is how to reply to customer n convince them my product is safe ? 

 

[FSQA]

hi all, 

 

Lately i have received complaint claimed that our product micro level had exceeded the permitted level  ( customer self-test report), and i have tested  product bacterial level fr  my site , results showed within the standard. My question is how to reply to customer n convince them my product is safe ? 

Carine,

 

Re-test a new sample if you have this product available (left) in your inventory for micro.

 

I am pretty sure you would have shared your prior results with them. In addition, request them to re-test a new sample or IMO sending a new sample to an accredited third party lab will be better.

 

Hope it helps.

[SQFconsultant]

Did you get a copy of the test and the parameters under which the test was done?

[carine]

Did you get a copy of the test and the parameters under which the test was done?

yes, our customer had tested same parameter with us and happened same accredited third party lab.  

[Charles.C]

hi all, 

 

Lately i have received complaint claimed that our product micro level had exceeded the permitted level  ( customer self-test report), and i have tested  product bacterial level fr  my site , results showed within the standard. My question is how to reply to customer n convince them my product is safe ? 

 

TBH, it's impossible to answer without some actual data.

[FoodSafetyPlanet]

Hi Carine,

 

To clarify, are all samples being packed and shipped at the same time from the same location?