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Culture Change Starts With The Management Team

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Posted 12 April 2004 - 06:45 PM

Culture Change Starts with the Management Team
By Jim Clemmer

An organization's behavior ripples out from the management team leading it. So why is it that attempts to improve an organization rarely start in the boardroom with the management team? That's like hiring a contractor to renovate the kitchen but refusing to move anything in the cupboards and insisting that the work not disrupt any meals or family gatherings.

The fact is that when change fails, it can almost always be traced to dysfunctional management. So before your company institutes a company-wide improvement program, take a tip from one executive who showed up at a team retreat with folders printed with the company logo and the words "Change Kit: Change Begins Here." Inside, each manager found a large mirror.

Don't know where to start? Here are five common management team problems and suggestions on how to deal with them:

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