4 replies to this topic

[Simon]

ISO 9001:2000, 6.2.2 Competence, awareness and training - section (e) requires us to:

"maintain appropriate records of education, training, skills and experience"

I wanted to know what kind of systems people have in place for this:

- centralised /decentralised?
- methods of recording (individual training records, global training records, matrices)?

I'm especially interested in training or competence matrices, if you use them do you use a numerical rating system or colour coding etc. to denote skill level.

Any input or examples appreciated.

Thanks,
Simon

[rheath]

Simon,

Please see attached - if you have any questions, let me know.

Regards

Richard

Attached Files

•  2003_07_16_SP03_Resource_Management__and_Commitment_saferpak.pdf   13.14KB   82 downloads

Edited by rheath, 14 April 2004 - 11:20 AM.

[Simon]

Thanks Richard,

Plenty of detail but pleasing on the eye and brain - excellent! The document mentions a 'skills matrix' is it possible to provide an example without divulging your protected information? By the way is the process managed by a HR department?

Regards,
Simon

[rheath]

Simon,


I have attached a simple version

The matrix is a simple Excel Spreadsheet that uses a traffic light system -

i.e. Green - Fully competent, Amber - part trained/ can provide some cover, Red - Not trained.

This traffic lighting does not give detail of specific tasks / skills more an overview of key process / machines.

The document is used as a working document for supervisors when arranging cover etc.

More specific details are covered in an individuals training plan.

The process owner is the HR Manager although the training itself is controlled / designed & signed off by line management - line management are responsible for keeping training records up to date & ensuring that appropriately skilled and competent people are in post.

Regards

Richard

Attached Files

•  training_Traffic_Light.pdf   3.1KB   72 downloads

Edited by rheath, 14 April 2004 - 12:58 PM.

[Simon]

The process owner is the HR Manager although the training itself is controlled / designed & signed off by line management - line management are responsible for keeping training records up to date & ensuring that appropriately skilled and competent people are in post.

Yep that's very important, thanks for clarifying that mate. You could actually add another colour on there to denote ‘trainer' but then it wouldn't be a traffic light system.

Cheers,
Simon