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Letter of Guarantee for Service Providers?

letter of guarantee service providers audit primusgfs

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#1 nlesperance

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Posted 18 October 2019 - 06:00 PM

Hi Everyone!

 

We just had an audit, where we received an non-conformance for not adding services providers, such as who does our backflow inspections or collects our waste, to our Approved Supplier List and for not having a Letter of Guarantee from them. I am having a difficult time with understanding what exactly what would be placed in a Letter of Guarantee for a service provider though. Waste collecting, backflow inspections, air cooling unit inspections, and label printer servicing are all so different! 

 

Help!!



#2 QAGB

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Posted 18 October 2019 - 06:28 PM

Hi Everyone!

 

We just had an audit, where we received an non-conformance for not adding services providers, such as who does our backflow inspections or collects our waste, to our Approved Supplier List and for not having a Letter of Guarantee from them. I am having a difficult time with understanding what exactly what would be placed in a Letter of Guarantee for a service provider though. Waste collecting, backflow inspections, air cooling unit inspections, and label printer servicing are all so different! 

 

Help!!

 

 What standard are you being audited against? This sounds a lot like a service agreement/contract. Under BRC, we had three different types of agreements (contractors/transport/laboratories).

 

For contractors, our service agreement was mostly GMPs and agreeing to follow-site security. 

 

For transport, we included GMPs (for truckers that like to sit and wait inside the facility), as well as rules for trailer integrity and loading procedures. 

 

For laboratories, most of this was geared towards having ISO 17025 for testing critical to food safety, and other needs specific to our company.

 

We required all of our service providers to sign-off on these contracts (which I suppose would equate to a Letter of Guarantee for their compliance).



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#3 nlesperance

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Posted 18 October 2019 - 06:31 PM

We get certified with PrimusGFS! 



#4 BostonCream

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Posted 18 October 2019 - 06:40 PM

For regular contractors, a service agreement detailing service scope & frequency should be enough IMO. 

 

For those who will enter production zone - GMP & Food Defense

 

Truck company - GMP & Allergen & Food Defense (we recently have a LTL loead rejected by the customer b/c the truck company put "non hazardous" chemical in the same truck)

 

Pest Control - service agreement, company & technician's certificate, chemical SDS etc 


Edited by yiyi, 18 October 2019 - 06:41 PM.


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