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In SQF what are the expectations for training in multi-language facilities?

sqf training language

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#1 huixinwang

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Posted 21 February 2020 - 02:41 AM

Good evening everyone, 

I have a question when I prepare SQF audit this year--- about the training part.

 

We are a pretty new facility and we hire people who knew english, spanish and chinese. Because there are no trainee who can speak spanish, so we did english and spanish version training material. Problem is: if I can translate english to chinese during training, did I still need chinese version training material mandatory? 

 

What I can find in document is 

 

2.9.3 Instructions  

2.9.3.1 Instructions shall be available in the languages relevant to the staff, explaining how all tasks critical to meeting regulatory compliance, the maintenance of food safety and process efficiency are to be performed.

 

Waiting for response and thank you a lot!

 

Ivy



#2 Brendan Triplett

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Posted 21 February 2020 - 11:24 AM

2.9.3 Instructions  

2.9.3.1 Instructions shall be available in the languages relevant to the staff, explaining how all tasks critical to meeting regulatory compliance, the maintenance of food safety and process efficiency are to be performed.

 

The short answer is yes. Do your staff speak English as well or are they non-English speaking.  How do you communicate current policy with them if they are non-English speaking?  Your materials should be written in the languages for the staff you are hiring that need translation.  For example.  If you have non-English speaking staff that are Chinese, you will need to provide the training materials in each of those languages so that they can be referenced by those staff.  Being able to speak the language to them is fine but they will need documented training in that language as well.  Training verbally in the language is not enough.

 

Cheers!


Director of Operations/Vice President and SQF Practitioner in Pennsylvania
Brendan Triplett


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#3 SQFconsultant

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Posted 21 February 2020 - 02:04 PM

You are required to have your training material in each language that can be read and understood by the employees that read and understand their separate languages.  


Kind regards,

Glenn Oster
 
 
Glenn Oster Consulting / 800.793.7042 / Serving Food & Food Related Businesses

SQF System Development, Implementation & Certification Consultant

Food Business Consultant & Information Broker

PCQI & Internal Auditor Training | eConsultant | Tick-Tock-Tick-Tock

http://www.GlennOsterConsulting.com

 

 
 
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