Grade - Active
Posted 23 April 2020 - 04:12 AM
Hi everyone, would like to inquire the definition and usage of the word "isolated case" in official customer complaints report.
If this is a 3rd incident of foreign object found inside a product, with the other 2 cases occurring in previous years, can I classify this 3rd incident as an "isolated case".
Thanks in advance.
SQFconsultant
Posted 23 April 2020 - 09:13 AM
Isolated case means one-off... standout... never happened before, etc.
In this case since it has happened before you would not use this term.
Kind regards,
Glenn Oster
Goodstart Coastal Enterprises | SQF Consultants | Lighthouse Health & Wellness, PMA
508-687-2224 // gcemvi@proton.me
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Grade - MIFSQN
Posted 23 April 2020 - 02:38 PM
Same foreign object as the last 2?
If this is a different foreign object from the last 2, and the control is a different from the other FM, then it can be isolated case. depends really on circumstance.
"Whatever you do, do it well..." - Walt Disney
Grade - Active
Posted 24 April 2020 - 12:35 AM
Thank you both for the insightful advice. Will evaluate the FM and control with other incidence to determine.
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