Jump to content

  • Quick Navigation
Photo

Usage of term "Isolated Case" in a customer complaint report


  • You cannot start a new topic
  • Please log in to reply
3 replies to this topic

#1 JennSY

JennSY

    Grade - Active

  • IFSQN Active
  • 4 posts
  • 1 thanks
0
Neutral

  • Singapore
    Singapore

Posted 23 April 2020 - 04:12 AM

Hi everyone, would like to inquire the definition and usage of the word "isolated case" in official customer complaints report.

 

If this is a 3rd incident of foreign object found inside a product, with the other 2 cases occurring in previous years, can I classify this 3rd incident as an "isolated case".

 

Thanks in advance.



#2 SQFconsultant

SQFconsultant

    SQFconsultant

  • IFSQN Fellow
  • 3,230 posts
  • 828 thanks
691
Excellent

  • United States
    United States
  • Gender:Male
  • Interests:Truth is like a delicious slice of watermelon... you just want more and more!

Posted 23 April 2020 - 09:13 AM

Isolated case means one-off... standout... never happened before, etc.

In this case since it has happened before you would not use this term.


Kind regards,
Glenn Oster
 
GOC Group | +1.772.646.4115 | Serving the Food, Food Packaging & Food Storage Industry
SQF Development, Implementation & Certification Consultants

http://www.GlennOsterConsulting.com  

 

 


Thanked by 1 Member:

#3 majoy

majoy

    Grade - MIFSQN

  • IFSQN Member
  • 235 posts
  • 87 thanks
57
Excellent

  • Canada
    Canada
  • Gender:Female

Posted 23 April 2020 - 02:38 PM

Same foreign object as the last 2?

 

If this is a different foreign object from the last 2, and the control is a different from the other FM, then it can be isolated case. depends really on circumstance.


"Whatever you do, do it well..." - Walt Disney


#4 JennSY

JennSY

    Grade - Active

  • IFSQN Active
  • 4 posts
  • 1 thanks
0
Neutral

  • Singapore
    Singapore

Posted 24 April 2020 - 12:35 AM

Thank you both for the insightful advice. Will evaluate the FM and control with other incidence to determine.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users