Grade - Active
Posted 23 April 2020 - 04:12 AM
Hi everyone, would like to inquire the definition and usage of the word "isolated case" in official customer complaints report.
If this is a 3rd incident of foreign object found inside a product, with the other 2 cases occurring in previous years, can I classify this 3rd incident as an "isolated case".
Thanks in advance.
SQFconsultant
Posted 23 April 2020 - 09:13 AM
Isolated case means one-off... standout... never happened before, etc.
In this case since it has happened before you would not use this term.
All the Best,
All Rights Reserved,
Without Prejudice,
Glenn Oster.
Glenn Oster Consulting, LLC
-SQF System Development, Implementation & Certification /Internal Auditor Training /eConsultant Retainer
Now Accepting & Offering Consulting on XRP -- The New Gold Backed World Reserve Digital Currency
Oak Bluffs, Martha's Vineyard Island, Massachusetts
Republic of these United States (restored)
www.GlennOster.com | 774.563.6161 | glenn@glennoster.com
|
Thanked by 1 Member:
|
|
Grade - MIFSQN
Posted 23 April 2020 - 02:38 PM
Same foreign object as the last 2?
If this is a different foreign object from the last 2, and the control is a different from the other FM, then it can be isolated case. depends really on circumstance.
"Whatever you do, do it well..." - Walt Disney
Grade - Active
Posted 24 April 2020 - 12:35 AM
Thank you both for the insightful advice. Will evaluate the FM and control with other incidence to determine.
0 members, 0 guests, 0 anonymous users
