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Usage of term "Isolated Case" in a customer complaint report


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#1 JennSY

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Posted 23 April 2020 - 04:12 AM

Hi everyone, would like to inquire the definition and usage of the word "isolated case" in official customer complaints report.

 

If this is a 3rd incident of foreign object found inside a product, with the other 2 cases occurring in previous years, can I classify this 3rd incident as an "isolated case".

 

Thanks in advance.



#2 SQFconsultant

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Posted 23 April 2020 - 09:13 AM

Isolated case means one-off... standout... never happened before, etc.

In this case since it has happened before you would not use this term.


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#3 majoy

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Posted 23 April 2020 - 02:38 PM

Same foreign object as the last 2?

 

If this is a different foreign object from the last 2, and the control is a different from the other FM, then it can be isolated case. depends really on circumstance.


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#4 JennSY

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Posted 24 April 2020 - 12:35 AM

Thank you both for the insightful advice. Will evaluate the FM and control with other incidence to determine.






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