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Does anyone have any useful questions for a Customer Satisfaction Survey?


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#1 Robbos171930

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Posted 16 March 2021 - 02:36 PM

Hello, does anyone have any useful/meaningful questions for a customer satisfaction survey? Thank you.



#2 Charles.C

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Posted 16 March 2021 - 04:25 PM

Hello

 

Does anyone have any useful/meaningful questions for a customer satisfaction survey?

 

Thank you.

 

Please give some context.

 

eg With respect to ??


Kind Regards,

 

Charles.C


#3 Robbos171930

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Posted 17 March 2021 - 03:34 PM

Most peoples workplace has changed drastically over the last 12 months and the new norm is home office.

This has meant people feeling more isolated, more stressful, juggling kids etc..

We have been communicating via teams, and have had an insight in to peoples home lives more than we would have ever thought possible in the recent past.

Instead of the usual questions regarding cost, quality, delivery etc (not that these are not important) of purchased products how can without being too personal incorporate questions that have more empathy?

What meaningful questions can be incorporated in to a customer satisfaction survey to encompass all that?



#4 Charles.C

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Posted 17 March 2021 - 03:58 PM

Most peoples workplace has changed drastically over the last 12 months and the new norm is home office.

This has meant people feeling more isolated, more stressful, juggling kids etc..

We have been communicating via teams, and have had an insight in to peoples home lives more than we would have ever thought possible in the recent past.

Instead of the usual questions regarding cost, quality, delivery etc (not that these are not important) of purchased products how can without being too personal incorporate questions that have more empathy?

What meaningful questions can be incorporated in to a customer satisfaction survey to encompass all that?

 

Hi Robbos,

 

Thks for feedback.

 

I deduced this is not a specifically Food related Post (?) so have relocated the thread.


Kind Regards,

 

Charles.C





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