Hi
Yes I complete internal Audits, complaints log which trends results and also send a analysis to the board and use on Management meetings to implement corrective actions.
I cover
Complaints
Rejections
Service Levels
Incidents
Non Conformances
GMP Audit results
Micro Results
The issue was that is does not mention this in my HACCP Plan as per the question above
The NC you linked was "Food Safety/HACCP Plan." Do you have these things referenced in a quality or food safety plan? If so, that would still meet their expectations. It doesn't have to be on the HACCP plan, and depending on how your QMS is set up, you might not want to put that on there.
Edit: It's a bit of an oversimplification of your end goal, but I don't want to toss too much info at you if you already have this in your QMS or FSP. All it needs to do is reference that you have it in there, and where to find the PnP covering it.
Edited by TimG, 24 August 2021 - 01:50 PM.