7 replies to this topic

[Cici2018]

Hi all, we have returned product form one customer due to damaged cases. It is frozen product and when it was returned, it was still frozen. The bag was a little bit damaged but normally, I know that bag is easily broken.

 

For this situation, what do you usually do? Keep the product and repack it or throw it away.

[TimG]

Did the product leave your control and possibly be exposed to risks which could render it adulterated per the FDA (well you're in Canada, so you probably have a FSIS equivalent)?

 

I am guessing since it's frozen that the answer is most likely 'yes' if the temperature control is in place for known biological hazards.

[olenazh]

Better safe than sorry: I'd throw it away. However, if it's expensive you may repack it - provided the product safety wouldn't be compromised (micro testing?) Some products are quite costly: we purchase real vanilla extract for $5,000 CAD/20 L jar ($225/L).

[Cici2018]

It is frozen. The temperature is good during transportation. The only concern is the package is ripped slightly.

Did the product leave your control and possibly be exposed to risks which could render it adulterated per the FDA (well you're in Canada, so you probably have a FSIS equivalent)?

 

I am guessing since it's frozen that the answer is most likely 'yes' if the temperature control is in place for known biological hazards.

[Cici2018]

Better safe than sorry: I'd throw it away. However, if it's expensive you may repack it - provided the product safety wouldn't be compromised (micro testing?) Some products are quite costly: we purchase real vanilla extract for $5,000 CAD/20 L jar ($225/L).

Management does not want to throw away anything is we can save it.

[Scampi]

YOU CANNOT SAVE IT!!!!!!!!!!!!!!!!!!!

 

wow, management at your facility needs their head examined.  This is a cost of doing business, damages happen. It has been out of your care and control. Period

 

Ask them what they think CFIA will think when they ask about returns/damages

[TimG]

It is frozen. The temperature is good during transportation. The only concern is the package is ripped slightly.

 

So they denied it at the dock and it was immediately returned to your location?

If so, you are probably safe for temp related bio.

 

Now, for the 'slightly ripped package.' Is the inner layer (packaging that seals product/food contact packaging) intact?

[SQFconsultant]

Toss it and then figure out why you are allowing bags that get easily damaged into use to begin with.