Hi guys
Need some help with ongoing quality issues. I am at a loss for how to solve these ongoing issues. We have probably 3-4 quality complaints a month. Most recent :
- missing items in a box
- hair found in food
- plastic from piping bag found in food
- inconsistent products
Every time something comes up it never happens again. But how do i prevent these from occuring??? It is driving me mad and looks very bad with our contract manufacturing customer. We have a HACCP, GMP and QMS system in place. Everybody is trained on everything from hygiene to foreign materials to CCPs. The process is more manual but surely other companies don't have this many quality issues?
I just don't know what to do or how to prevent them when all of our systems are in place already.