Hi all,
I'm new to this website and to BRC in general :)
I've tried to find the answer in previous threads but with no success.
My question is that I performed a traceability test and the customer was not available while there is a time zone difference.
All data for test within my company were obtained in less than 3 hours. Unfortunately, it was impossible to contact the customer, as a part of this test. We reached them effectively after 7 hours from start time.
How should I treat such test, as such with positive or negative result?
Thanks in advance.
Pawel