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Need help with audit nonconformance for KPIs

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np881988

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Posted 28 October 2022 - 04:57 AM

From the audit checklist (FM DC 01/02) of the internal audit process in May-September 2022, it was found that the topic of internal audit did not cover the requirements of ISO 9001 6.2 and 9.1 (KPI) in some departments such as production departments, QC and warehouse, etc., which are inconsistent with the operations specified in the internal audit procedure QP DC 01 rev. 2 effective date 25/12/21 and ISO 9001 clause 9.2.2.

 

 

Please suggest a solution for this issue.



Tony-C

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Posted 28 October 2022 - 05:18 AM

Hi np881988,

 

You need to explain further, is this a Non-Conformance from your ISO 9001 surveillance audit?

 

Kind regards,

 

Tony

 



np881988

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Posted 28 October 2022 - 06:18 AM

Yes, this is inconsistent with the requirements.



np881988

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Posted 28 October 2022 - 06:20 AM

Please suggest a solution for this problem. to answer the problem of auditor



np881988

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Posted 29 October 2022 - 07:14 AM

I made a question but didn't reach the requirements of ISO 9001, item 9.2.2. How should I answer this NC answer?



Tony-C

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Posted 30 October 2022 - 04:00 AM

Hi np881988,

 

So, assuming this was an audit against INTERNATIONAL ISO STANDARD 9001 Fifth edition 2015 Quality management systems — Requirements, it would appear that you have a non-conformance raised for the sections that you haven’t covered in your internal audit schedule:

6.2 Quality objectives and planning to achieve them

9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General

9.1.2 Customer satisfaction

 

Your corrective action will be to reissue a revised schedule covering these items. Even better if you can complete these audits and submit them to the certification body with your corrective action.

 

Also, it is a good idea to have preventive action, this could be a weekly or monthly review of audits completed in your management meetings against your schedule (include it as a KPI) to ensure that you are on track.

 

Kind regards,

 

Tony





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