2 replies to this topic

[Simon]

Six Problem-Solving Fundamentals:
Create an effective tool for continual improvement with these practical steps
By Craig Cochran

The essence of continual improvement is the ability to solve problems effectively. When an actual-or potential-problem crops up, its root cause is first identified, and action is taken to eliminate it. If an organization progressively seeks out and eliminates problems in this way, continual improvement results. It's that simple.

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Regards,
Simon

[Wallace Tait]

I had the pleasure of speaking with Craig a few days ago. He is indeed a very gifted and forward thinking professional, a man ahead of his time for sure.
Wallace.

[Jim Wade]

A quick glance tells me there's some very good stuff in Craig's article.

However, one sentence jumped out at me...

Even if your organization uses a team approach to problem solving, every problem should be assigned to a specific individual.

I agree with the second part of the sentence, but I'm surprised by the first bit.

Surely any problem that is being approached systematically must involve a 'team approach'!

How else can we:

1 ensure that the problem is correctly stated?

2 understand the possible causes [root or otherwise] and the processes in which they might lie?

rgds Jim