5 replies to this topic

[Jeandrelee Naidoo]

Good Morning from Cape Town, South Africa. 

 

Last week Monday I had our FSSC 22000 annual audit, and I got a minor nonconformance for not raising an internal nonconformance for rodent activity spotted by our pest control service provider. Whatever they requested for us to do, was done by our maintenance team and job card were completed.

We are also in the process of changing pest control service providers, and the nonconformance is for the company that contract ends 30th June and they have been MIA and no communication since we gave notice to cancel services with them. The new company had already come in an sorted the problem for us.

 

Any tips on how to close this nonconformance? Can I send the job cars as proof of corrective actions. 

[sunil malethia]

Mr. Naidoo 

greeting for day!

please refer below inputs from my side for raised NC: 

NC: Minor nonconformance for not raising an internal nonconformance for rodent activity spotted by our pest control service provider.

 

Root cause : shall be as per your investigation report 

 

Correction : As non conformity was with respect to  not raising NC after rodent activity  , hence there must be gap in SOP , below may be a correction for raise NC:

1. Training to staff / internal team to raise NC to pest service provider/ concern department  or raise Non conformity in your QMS / documentation part 

2. Based on raised work order , gaps has been been closed  by maintenance team dated on .......

 

Corrective Action :

1. based on investigation report : pest control service provider has been replaced and tentatively shall be implement and effective from dated: 

 

2. SOP for pest control management shall be revised to amend the procedure for reporting / raising / registration of raised NC,  and below action may be defined in SOP to handle such issues 

·       Investigation 

·       Increased Cleaning 

·        Increased Monitoring 

·        Exclusion Activities 

·       Trapping 

·       Pesticide Application 

·        Baiting 

·       Training Team Members  & Inspection by Technical Team of pest control Service provider

 

Please refer attachment for detailed guideline on pest control & also can refer Indian food safety regulatory : FSSAI for Pest control 

[Evans X.]

Greetings Jeandrelee,

 

Need a few clarifications.

My first question is did you have any other issues with the previous pest control company or the change is the result of the FSSC N/C ?? Because if the change was due to that, then nothing guarantees that the new company won't have sightings. That's what their job is, to setup preventive measures and report to you findings, activity, trends etc. Point is if you didn't have any other issues with them, then there was no need to change them.

 

Second question is why you want to show evidence of the new pest control company?? The N/C raised by the auditor was not for the rodent activity but for the fact that you didn't discuss or mention anywhere what was reported to you by the former pest control company. This translates that actually your Correction/Corrective Actions procedure wasn't followed and no internal system document was filled by you about the "incident".

What is mentioned in post#2 is the correct handling of the N/C.

 

Off-topic: The problem was not with the pest control company. An auditor doesn't expect zero findings on pest control reports (it can happen but it's urealistic). He/She expects to see trends and what is done to prevent it from re-occuring. Simplest answer would be that you took the report into account and contacted the pest control company for immediate rodenticide application.

 

Regards!

Edited by Evans X., 14 June 2023 - 08:04 AM.

[Jeandrelee Naidoo]

Greetings Jeandrelee,

 

Need a few clarifications.

My first question is did you have any other issues with the previous pest control company or the change is the result of the FSSC N/C ?? Because if the change was due to that, then nothing guarantees that the new company won't have sightings. That's what their job is, to setup preventive measures and report to you findings, activity, trends etc. Point is if you didn't have any other issues with them, then there was no need to change them. 

Second question is why you want to show evidence of the new pest control company?? The N/C raised by the auditor was not for the rodent activity but for the fact that you didn't discuss or mention anywhere what was reported to you by the former pest control company. This translates that actually your Correction/Corrective Actions procedure wasn't followed and no internal system document was filled by you about the "incident". 

 

What is mentioned in post#2 is the correct handling of the N/C. 

 

Off-topic: The problem was not with the pest control company. An auditor doesn't expect zero findings on pest control reports (it can happen but it's urealistic). He/She expects to see trends and what is done to prevent it from re-occuring. Simplest answer would be that you took the report into account and contacted the pest control company for immediate rodenticide application. 

Regards!

Hi!

 

We decided to change service providers because of a few reasons, nothing to do with the audit though. Their lack of communication when it came to answering emails when assistance was needed, their out dated traps with no bait or glue boards put in them, also their pricing, especially paying so much when they are not performing. All their best area managers have left the company and the service just went downhill from there.

 

Ok, I am very new to the Food Safety field, and I am learning every day, especially now lol I thought "action" was proof enough that we were actually doing what they are raising in their service reports.

 

Thank you so much for the help! 

Edited by Jeandrelee Naidoo, 14 June 2023 - 09:22 AM.

[Sayed M Naim Khalid]

If I was supposed to close this Corrective Action, I would do the following:

1. Start a corrective action form. 
2. Let the maintenance or pest control people complete the form. 
3. You go and verify that the action is actually complete. Sign on the form. 
4. If possible, attached photos (before and after situation) or any other documents to verify that your facility has taken action such as invoice. 
5. Send the form /supporting documents to your auditor. 
6. The auditor will review it and complete the action. 

I also would like to ask my pest control company to provide the following after every visit as a report: 

1. open conditions (actions to be taken by your company) e.g., food spills to be cleaned, door sweep to be replaced, a whole in a window net to be covered
2. situation of every trap (e.g., rodent observation, eating, presence of flies, beetles, spiders)
3. What chemicals were used and where and why. 
4. what traps were changed/corrected/renumbered/removed. 

 

If you have these in your pest control report, you can easily find trends by visualizing your data in charts or just tabulating your data for mouse, flies, beetles, spiders, frequency of chemicals used, amount of money spent on pest control, ...

Thanks,

Sayed M Naim Khalid
FSQA Professional

[Jeandrelee Naidoo]

Good Morning.

 

I just wanted to thank everyone who assisted me with this nonconformance. It helped me close out the nonconformance. Thank you, thank you, thank you! :)