Is this repetitious work done over and over day to day? Or is this new task all the time and employees having to wear more than one hat? I found that using our write ups help before termination. Verbal, Written, Action Plan, One day without pay, Termination. It's becoming harder and harder to find workers that are competent to do the job. Maybe find out their learning styles. Some I have to read the test to, some I have to show them a video, some I have to come up with some scenarios where something went way wrong because the person did not follow a step in the SOP. A lot of staff have an SOP to go by, but most employees learn hands on. We find that we have to train on the paper work, then hands on, then follow up with the SOP again so it clicks. To enhance your food safety culture you could try some surveys. Find out things from your employees in a drop box. Sometimes anonymously, sometimes not. Depending on the survey and the expected results. Get a list of food safety and quality issues you are having day to day and present them to your employees and get their feedback. Sometimes I find I have to buy something small to make their job doable. Do they need stress mats, do they need extra breaks, if you can find away to enhance the culture this will help tremendously.