Hi camilaq,

Welcome to the IFSQN forums.
I would tend to agree with the previous posts by Scampi and GM.
The need to recall is often dependent on where the product is and in particular if is is on sale publicly. Sometimes products can be withdrawn before they reach the market place.
If your product is unsafe or illegal then a recall is necessary if the product is in the market. If there is a quality issue then the need to recall is more subjective.
It might be a case that instead of a decision tree that you stipulate other condictions where the product should be withdrawn or recalled. For example: more than 1 serious complaint (such as glass contamination) of the same nature from a product batch.
Experience shows that whilst you can have some firm rules you need some fluidity and need to investigate serious complaints and when you receive a larger than normal number of complaints* of the same nature. Based on the seriousness and number of complaints you may then decide to recall or withdraw the product.
* Number of complaints should also consider the batch size so complaints per million units as an example.
Kind regards,
Tony
Edited by Tony-C, 23 August 2023 - 05:09 AM.
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