Grade - AIFSQN
Posted 15 November 2024 - 08:07 PM
Hello,
I'd like to understand the situations where NCRs need to be filled out. In my company, we have two different forms: one for customer complaints and another for NCRs. My question is whether both forms should be completed for a customer complaint.
Grade - FIFSQN
Posted 16 November 2024 - 03:57 AM
Hi JESLINJOSEPH44
Ensure corrective action elements are included (to be completed when applicable) in your customer complaints form and just use one form or the other.
No point in duplicating your workload.
Kind regards,
Tony
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