2 replies to this topic

[Pemi]

Hi everyone :)

I'm a graduate of the food safety and quality control program. I have been employed by a company to prepare for the IFS standard. It is a daughter of a larger company where the standard is already in place. I was told at the interview that their Quality Manager will train me, but I have not been to any training so far (6months in). I'm trying to produce documents but I have no supporting documents it's really a struggle and I feel lost...I happened to come across this forum and I'm kind of hoping someone could help me. I'm currently dealing with customer complaints, I've gone through some of the topics  here, but I need help with a very basic thing. How do I respond to complaints in terms of remediation, is it sufficient to warn the staff or is it necessary to retrain the staff each time? of course I know that it depends on the nature of the problem...but if I warn the employee is there any written proof required?

Thank you in advance for your kindness

 

I'm not a native speaker, so I apologize for the mistakes ♥

[Shrimper]

Good day, Pemi:

 

I think your best bet is to always document! For complaints, having the proof that these people were training in the relevant issue shows that effort is being made to prevent the issue from happening again. This is then a chance to figure out if there is a root cause for the issue in order to stop it from happening again. If it is a quality complaint, then training and documentation is best. 

 

Cheers,

Shrimper

[Pemi]

Thank you :)