Yet again the little man loses out to the corporate giant.
I entrust all of my electronic communication services to NTL, they provide a digital box and I get digital TV, telephone and a broadband connection.
These communication channels are very important to me so when the box went down last Thursday, as you can imagine I was quite anxious and gave NTL customer services a ring (park that for another thread). They told me they would get an engineer out on Monday A.M. (do you believe that!). I said I wasn't happy with this and she said she would try and get a cancellation and would ring me back - the call never arrived.
OK so I got my services back early Monday afternoon but obviously I required a refund for the loss of 4 days service, so I called them. They said they only provide a refund when loss of service extends over 48 hours. I said OK but I've been without services for 4 and bit days and that's well over 48 hours, she then informed me weekends don't count.
Ah I see…weekends don't count. Without going into detail let's just say I argued my point about the existence of weekends quite vigorously but in the end to no avail.
So what redress do I have? I could move to another supplier who maybe recognises the existence of weekends for all scenarios and not just billing. The problem is this would mean more loss of service during the changeover and what's to say they'll be any better.
Basically NTL have got my gonads in their sweaty corporate hands and they can tweak them whenever they want to. I don't like it, but all I can do is vent my spleen on here and hope the NTL CEO sees it and gives a shit. But to be honest that's extremely unlikely.
Regards,
Simon
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