5 replies to this topic

[Simon]

Yet again the little man loses out to the corporate giant.

I entrust all of my electronic communication services to NTL, they provide a digital box and I get digital TV, telephone and a broadband connection.

These communication channels are very important to me so when the box went down last Thursday, as you can imagine I was quite anxious and gave NTL customer services a ring (park that for another thread). They told me they would get an engineer out on Monday A.M. (do you believe that!). I said I wasn't happy with this and she said she would try and get a cancellation and would ring me back - the call never arrived.

OK so I got my services back early Monday afternoon but obviously I required a refund for the loss of 4 days service, so I called them. They said they only provide a refund when loss of service extends over 48 hours. I said OK but I've been without services for 4 and bit days and that's well over 48 hours, she then informed me weekends don't count.

Ah I see…weekends don't count. Without going into detail let's just say I argued my point about the existence of weekends quite vigorously but in the end to no avail.

So what redress do I have? I could move to another supplier who maybe recognises the existence of weekends for all scenarios and not just billing. The problem is this would mean more loss of service during the changeover and what's to say they'll be any better.

Basically NTL have got my gonads in their sweaty corporate hands and they can tweak them whenever they want to. I don't like it, but all I can do is vent my spleen on here and hope the NTL CEO sees it and gives a shit. But to be honest that's extremely unlikely.

Regards,
Simon

[Puzzle]

Ah, the beast of Ntl.

They provide my Digi TV, Broadband and 2 phone lines.

Theor recent sofware upgrade of the TV service can be best described as 'unsuccessful'. The bloody box keeps on crashing

I have to pay £1 a month to guarantee getting the itemised phone bill, as every time th ebill was over £25, the itemised section would be missing. When chased (many times) they always promised to send it on , but never did.

Plus point, when we had the fire 18 months ago, their engineer was out within 4 hours to repair and replace the cables that were 'melted'. Normal service was resumed less than 12 hours of the fire.

As you state, other service providers would probably be as bad. And I will not go back to BT as they never got a bill to me !! Then moaned when it was not paid

[Charles Chew]

A smart investor comes along and decides thats enough and starts to provide some decent services.............meetng to customer's needs and provide excellent after sales services, thats the end of NTL and the rest of the goons.

Sorry Mates!.....thats not going to happen at all because they are all the same everywhere including where I come from.

Simon, try to be nice to the lady if chance comes around. When you have a pitbull groaning at you, do you think he is trying to be friendly These days, dealing with customer services require the utilities of the art of war....yeah! I know its a huge task.....but sweet talking to ladies some times work wonders.

Weekends don't count but hey its double pay day

Charles Chew

[Simon]

Simon, try to be nice to the lady if chance comes around. When you have a pitbull groaning at you, do you think he is trying to be friendly

<{POST_SNAPBACK}>

How dare you! I've never been so insulted...pitbull indeed, Rottweiler maybe, but NEVER a pitbull.

These days, dealing with customer services require the utilities of the art of war....yeah! I know its a huge task.....but sweet talking to ladies some times work wonders.

<{POST_SNAPBACK}>

I know it's a little unfair the way some of us (I mean I) treat call centre people. After all they're only doing their job and following procedures. It must be hard for them taking calls from one whinging acerbic git after another. Maybe I should send her some flowers or something.

Regards,
Simon

[SAM]

Whatever you do don't change to BT!!

We have phoneline and broadband through their business service, so you would think they would consider this pretty importarnt due to lost orders etc.

Oh no, our phone line was down for a month, followed by the broadband going down for a further 2 weeks.

We sent them an invoice for our mobile phones -our usual bill total, and guess what....they paid it!! even the weekend calls!!

But the people in the broadband technical department were a nightmare, I spent 45 mins on to a technican talking me through trying to fix the problem, they then said "sorry nothing more we can do, we will have to put you in touch with the broadband connector supplier, but unfortunately they closed ten minutes ago, so can you ring back tomorrow and ask to be put through to them."
So i rang back the next day, asked to be put through and their reply was "I can't just put you through, I have to try and resolve the problem first" Despite me telling them that 45 mins with another technician couldn't resolve it, he still refused to put me through.

I managed to fix it myself in the end, despite being a complete computer cretin, so score 1 for the blonde girl, 0 for the BT technicians.

[Simon]

I managed to fix it myself in the end, despite being a complete computer cretin, so score 1 for the blonde girl, 0 for the BT technicians.

<{POST_SNAPBACK}>

If you're phone don't work and it don't look good.
Who ya gonna call blonde girly!

Try singing it to the Ghostbusters tune. It works.

Regards,
Simon