What have consistency, repeatability, uniformity and standardisation got in common? They're goals we quality boffins strive to achieve for our products and services, and the biggest tool we have in our arsenal for helping us to achieve our goals is the mighty procedure! It may only be made of paper but you know the saying "the pen & paper are mightier than the sword,' and boy can we wield them. When procedures are followed diligently they bring about order and control, but how do we square this with the need to bring about improvement through creativity, innovation, experimentation and risk-taking?
The business enterprise has two, and only two, basic functions: marketing and innovation. It is not necessary for a business to grow bigger; but it is necessary that it constantly grow better. ― Peter Drucker
No I'm not drunk; please tell me if I'm talking rubbish.
Regards,
Simon
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