Several tests have taken place to see if this process works and all have been successful. Therefore, I can only assume that this particular carton was a one off error.
It cannot be a one-off error because UHT (Tetra Pack) packing comes in a roll-sheet form and that means there must well over a hundred or so cartons out in the market place with "reversed ends"
And, what about the dirty stains at the bottom of the pack? Where does that come from?
The reply was just a courtesy but suspect that not enough was been done to re-assure customer loyalty.
POST CUSTOMER COMPLAINT: By the way, are you fully satisfied with the reply you got and do you continue to buy this brand of beverage or have you lost faith in them?