Does the legislation cover speed of response?
I would be interested in knowing the packaging manufacturers point of view.
I work for a food packaging company (not for OJ) and we occasionally receive complaints from irate consumers that are tired of repeating themselves after being bounced from one department to another. Unfortunately we get involved quite late in many of these occasions as the store-groups appear to find it easier to offer vouchers to the consumer (who is usually happy with this) and then invoice their supplier for the value. The supplier does not want the hassle so pays the invoice without question!
Could it be possible that one of your members works in this type of packaging, perhaps the actual company (they may even be the person that has just recently had an old OJ box delivered in the post). I would find it interesting to see how long it takes for the packaging supplier to get involved in complaints of this nature.
Human error is always a factor when implementing any system and unless checked the person or persons that missed your box are very capable of repeating the mistake!?
Finally, my concern would be for the security of the packaging - especially in the light of current threats. Packaging of this nature has security tabs in place so that consumers can be whether the packaging has been tampered with. A bit of a waste of time really with your box.
It is clear that your box has been punctured - what with - was it accidentally or deliberate???
We have recently (at the demand of our customers) introduced additional safety equipment to reduce the risk of anyone gaining 'unlawful' access to certain areas of our plant. This 'demand' was instigated from a demand from their customer - the store-groups.
Why does everything seem to be left to someone else? The consumers want the storegroup to protect them, the storegroups want their suppliers to protect them and their suppliers pass this requirement on to theirs and theirs and theirs........and so on! Where does it end? My opinion is that only one of these organisations report 'disappointing' profits in the £billions and these are the stores themselves. They should plough some of this money into tighter controls - they should inspect items as they are added to shelves instead of leaving it to the general public to report problems? They should also practice what they preach - controls on blades, glass, personal hygiene etc. - not in evidence during a recent trip of mine to my local store - yet evident earlier in the day while at work????
