Tony-C's Blog

I want to start this month's blog by telling you a short story about a Technical role I was approached about a few years back. The offer was quite tempting and it was a similar role to the one I was in so shouldn’t have been too challenging (I thought to myself). I asked for more details regarding the role and I received a detailed job description. As I r...

I’d like to start off my latest blog by quoting an interesting section in SQF Guidance regarding complaints: ‘Customer complaints provide an important measure of how well the SQF System is performing. By accurately recording customer complaint types, a supplier can objectively measure changes in their management system and show improvements in a proc...