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Where do Customer Complaints fit in an ISO 22000 System?

Started by HPG, Apr 20 2010 02:12 AM
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HPG

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Posted 20 April 2010 - 02:12 AM

Dear all,

Do you include customer complaint in your PRP Manual or just in Food Safety Manual?

Thanks,
Hadi


Tony-C

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Posted 20 April 2010 - 04:32 AM

Dear all,

Do you include customer complaint in your PRP Manual or just in Food Safety Manual?

Thanks,
Hadi


Hi Hadi

I don't think it matters - the most important thing is that you have a procedure for dealing with customer complaints.

Regards,

Tony

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HPG

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Posted 20 April 2010 - 06:34 AM

Hi Hadi

I don't think it matters - the most important thing is that you have a procedure for dealing with customer complaints.

Regards,

Tony



Dear Tony,
Thanks for your reply.

Hadi

S.U.Siddiqui

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Posted 22 May 2010 - 10:45 PM

Dear Hadi,

Sorry for being late as i was off-net from few months. I can SURELY tell you that customer complaints do matter and strongly disagree with my friend Tony. Look in external communication clause 5 ... Not sure about the sub clause its 5.6 i guess. This fits in customer complaint perfectly.

Regards
Siraj


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Posted 24 May 2010 - 05:36 AM

Dear Hadi,

Sorry for being late as i was off-net from few months. I can SURELY tell you that customer complaints do matter and strongly disagree with my friend Tony. Look in external communication clause 5 ... Not sure about the sub clause its 5.6 i guess. This fits in customer complaint perfectly.

Regards
Siraj


Dear Siraj,

You have overlooked the intention and essence of Tony's reply. Tony is not against dealing with customer complaints but he was just saying that placement of description or procedure about customer complaints in your documentation system does not matter. You can include it in your PRP Manual or in Food Safety Manual or keep it as an standalone procedure. Of course, the real thing is to implement it honestly :biggrin:.

Regards:
Zeeshan.

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