Hi
I'm working for QA department and part of my job is responding to our customers self assessment questionnaire. I don't know how I should respond to customer who asked me in that questionnaire to attached a copy of my procedures that I think are intellectual property of my company. The last one has one page of documents to enclosed. In my opinion ridiculous. If I would attached all this it will be about 100 pages of documents. And yet they asked for copy of HACCP - what should I sent ? All HACCP documentations (50 pages at least) ?? I understand that they are some important things like CCP but asking for all HACCP !
We are accredited against BRC standard and sending certificate should be sufficient but it's not for most customers. They asking for certificate and then sending form with questions that are covered by BRC standards anyway.
But without customers our business wouldn't survive so How to satisfied them ? How you deal with questionnaire like this ? Am I right to say NO for sending procedures. I'm sure they wouldn't even read them.
Thanks for all opinion
Betty
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