beata81:
I faced this situation before. What I did was: I sent one example/page of process flow, one page of product description, hazard analysis (for raw material, packaging material and process), HACCP Plan summary etc to the customer. [One example each and labelled as : "SAMPLE/EXAMPLE"]. If they want more, I will invite them to audit our plant. and then I will show them the whole things.
May be you can try this out.
Yong
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