Everywhere I've worked, every once in a bit, people incorrectly code information on the cases. I'd like to eliminate the source and cause of the issue rather than come up with yet another checklist or form.
These cases are coded with inkjet printers. The information is entered by the operator at the beginning of the run of the product. They are presented with the correct code on production paperwork and they are supposed to note on the packaging paperwork that they have the correct code.
Quality assurance checks are done on a repeating schedule (gather samples, check x-ray detectors, verify codes and weights, etc) and the tech are to verify that all the codes are correct (and record them).
STILL, every once in a bit (once or twice a year) the damn codes get printed on the case wrong. Numbers are transposed or the date is off by a year, or some other issue. I'd like to eliminate this once and for all. Other than going to a fully integrated computerized and pre-programmed total coding solution, is there a way to fix this so I don't have an embarrassment with a customer at best and a product I can't identify because I can't locate the code (because it's wrong on the case) in the event of a complaint or recall?
Help me Obi-Wan Kenobi. You're my only hope.
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