Taken from http://www.ifsqn.com...9161#entry39161
I also suggest that you seek positive feedback as well and conduct root cause analyses for the positive feedback just as you must for complaints.
Sounds like a great idea! I think there's value in knowing why things went right....
So what say you (not only gcse-fhp - I'm asking everyone). Is "Root Cause Analysis for positive feedback/conformity a value-added activity/effort or a waste of time?
Edited by mind over matter, 15 November 2011 - 06:26 PM.