Value-added Services for Your Future
An address to the American Society for Quality, Detroit Section, November 7, 2005.
By Allan J. Sayle, President Allan Sayle Associates
Where must quality go?
During my St. Louis keynote address, at the Quality Audit Division Conference, in March of this year, I spoke of the bifurcation in quality. As I said, then, two distinct branches are appearing in 'quality's' activities: process management and management of processes.
My undiminished contention is that 'Quality' has a vital role and a promising future. But it must change its level of service, its training requirements and background education and qualifications. The service must deepen. It is far too shallow, almost vacuous in many companies. To do so entails becoming more directly involved in the management of the organization.
Read Full Article:
Value-added Services for Your Future
An address to the American Society for Quality, Detroit Section, November 7, 2005.
By Allan J. Sayle, President Allan Sayle Associates
Where must quality go?
During my St. Louis keynote address, at the Quality Audit Division Conference, in March of this year, I spoke of the bifurcation in quality. As I said, then, two distinct branches are appearing in 'quality's' activities: process management and management of processes.
My undiminished contention is that 'Quality' has a vital role and a promising future. But it must change its level of service, its training requirements and background education and qualifications. The service must deepen. It is far too shallow, almost vacuous in many companies. To do so entails becoming more directly involved in the management of the organization.
Read Full Article:
Value-added Services for Your Future
