Jump to content

  • Quick Navigation
- - - - -

Continuous Improvement -

  • You cannot start a new topic
  • Please log in to reply
2 replies to this topic

#1 Ken Chatto

Ken Chatto

    Grade - Active

  • IFSQN Active
  • 1 posts
  • 0 thanks

Posted 19 February 2003 - 08:34 AM

A customer recently asked what continuous improvement questions you would you ask
your organisation when developing a new process or procedure

#2 Simon


    Grade - FIFSQN

  • IFSQN Admin
  • 11,565 posts
  • 1111 thanks

  • United Kingdom
    United Kingdom
  • Gender:Male
  • Location:Manchester
  • Interests:Life, Family, Running, Cycling, Manager of a Football Team, Work, Watching Sport, The Internet, Food, Real Ale and Sleeping...

Posted 19 February 2003 - 11:41 AM

Hi Ken,

Interesting question.

Ken said:

"A customer recently asked what continuous improvement questions would you ask your organisation when developing a new process or procedure"

Firstly I would say that you need to establish what the procedure or process is trying to achieve (objectives). This will be done by determining the suppliers (providers of inputs) and the customers (receivers of outputs) and by clearly understanding their requirements, capabilities and limitations. (Internal and/or external suppliers/customers).

By doing this you will understand what the process must do to meet the customers requirements and you can then determine how you will meet these requirements and the resources that are necessary.

In order to determine the Effectiveness of the process (ability to achieve desired results) and the Efficiency of the process (results achieved V's resources used) will require monitoring and measurement before, during and after the process.

The above is not only necessary for achieving the status quo of meeting the customer requirements but also provides a basis for continual improvement.

As Lord Kelvin said:

"If you can not measure it, you can not improve it"

In answer to your question you need to ask your organisation: What are the objectives for the procedure/process? What are the key performance measures for the procedure/process? What are the targets for improvement? These questions should be asked regularly and not just when developing the procedure/process - Plan, Do, Check, Act.

Measures/targets should be implemented (where appropriate) at each level, at higher levels these may be customer satisfaction, customer complaints, unit cost, on time deliveries etc. At a production level these may be waste, rejects, rework, time etc.

Take a look here for some useful articles and links to information on process management:


Well that's my take, I hope It's helpful.


Best Regards,

Simon Timperley
IFSQN Administrator

Need food safety advice?
Relax, you've come to the right place…

The IFSQN is a helpful network of volunteers providing answers and support. Check out the forums and get free advice from the experts on food safety management systems and a wide range of food safety topics.

We could make a huge list of rules, terms and conditions, but you probably wouldn’t read them.

All that we ask is that you observe the following:

1. No spam, profanity, pornography, trolling or personal attacks

2. Topics and posts should be “on topic” and related to site content
3. No (unpaid) advertising
4. You may have one account on the board at any one time
5. Enjoy your stay!

#3 Jim Wade

Jim Wade

    Grade - MIFSQN

  • IFSQN Member
  • 123 posts
  • 0 thanks
  • Location:UK
  • Interests:All aspects of continual improvement

Posted 19 February 2003 - 11:57 AM

A customer recently asked what continuous improvement questions you would you ask your organisation when developing a new process or procedure

Hello Ken

My 2p-worth. The 'continuous' [or continual] part of the CI phrase is less interesting to me than the 'improvement' part.

I suggest a powerful question is "if you believe in CI, what will you improve next, then?"

I agree with Simon's reminders about objectives (what are you planning to achieve) and about the need to measure - and improve - both effectiveness and efficiency.

rgds Jim

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

EV SSL Certificate