3 replies to this topic

[cazyncymru]

Today, I have had my eyes opened big time! So much so that I'm questioning using an approved supplier ever again!

 

Let me set out the scenario. We were asked to conduct a trial for one of our branded customers. They were supplying all of the ingredients and packaging. The packaging that they had been supplied for the trial was that of one of their competitors! Now the only way that they could have got hold of those pots was from the packaging supplier as neither of us supply their competitor.

 

I know that the trial is for transit trials / shelf/ nutritionals  etc, whilst their waiting for their artwork to be finalised , but hell, I'm going to have to account for every unit that we produce / despatch and have returned!!! The contents will be fairly similar; God forbid that we lose any and they end up on a street market somewhere!

 

To say I need to lie in a darkened room for the rest of the day is an understatement!

 

Caz x

[Setanta]

YIKES!  What were they thinking?     It must be beer thirty for you , no?  

[Tony-C]

Hi Caz,

 

In similar circumstances I have expressed my concerns in writing, not allowed the products to leave site and used blank pots identified as 'trial product' for transit trials.

 

Regards,

 

Tony

[Autofits]

A trial product might not be similar to the end product. It is important to discuss this with the supplier before placing the order.